eMCS stands for Embedded MyConnection Server.

This is ONLY REQUIRED if an Access Series DEVICE has been PURCHASED. An Access Series device is a piece of hardware developed by Visualware to provide extensive connection analysis beyond that possible with our regular Java applet based test. For more information click here or contact sales.

For those with an Access Device the Cofiguration Utility can be used to conigure the device in various ways.

I'm upgrading, can I over install?

Yes, over installing is the recommended way to upgrade VisualRoute.

That being said we highly RECOMMEND backing up before doing so. To back up simply copy the full VisualRoute install folder and the VisualRoute folder found in the /users/ directory (Windows) to a safe location.

System Requirements:

•   Windows 2000/XP/2003/Vista/2008/7/8/Server 2012/10 or Mac OS X 10.4+
•   1Gb memory, 150Mb disk space, 1.5Ghz processor
•   Internet Connection
•   Sun Java Runtime Environment 1.7u25 or later. NOTE: currently only compatible with 32bit Java.

Remote Agent Platform (SupportPro Edition):

Windows XP/2003/Vista/2008/7/8/Server 2012/10

Java Requirements:

We recommend downloading the latest Java from here.